How do I get my order if I choose pickup? At checkout, customers will have the option to pick up their online orders directly from our boutique instead of having them shipped. Once the order is ready (Usually within 2 hours) , you will be notified via email. Please have your order confirmation ready upon arrival.
When will my item(s) get to me? We prioritize shipping all our orders in the next business day. Please wait at least 2-3 business days to get your package after it has left our warehouse within Canada.
How do I cancel an order? We aim to process orders on the same day. We do not allow the cancellations of orders. If you purchase the wrong size or color, please contact our customer service department via email: email@example.com However, we cannot promise that we will correct your error during the shipment process
How do I return or exchange an item? To initiate a return please email us at firstname.lastname@example.org first. We will assist with the return process. Amlex does not process refunds at this time. Items can be returned for store credit or exchange only. Please visit our return policy page for more details.
Do you hold Items? No, unfortunately not. We have a high turnover of products so we cannot hold items. If you are unsure about purchasing because of the fit or have questions, please email us
How do I track my order? Once your order has been shipped, you will email and/or text your tracking information. Please allow 24-48 business hours for your shipment details to update with our shipping couriers.
I received a damaged item. What should I do? If you receive a damaged item, please send us an email (email@example.com) as soon as possible and provide a photo of the damaged item. If applicable, we will kindly provide a return shipping label so that you can send your item back. Please note that we are not responsible for damages after wearing or washing the item.
Why was my order cancelled? Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order becomes unavailable, we will contact you about the cancellation within 24 to 48 hours. If your order contains additional items, these items will still be shipped to you and will remove the unavailable item from your order. If your order is flagged as fraudulent, we will cancel your order immediately
If you still need additional assistance, do not hesitate to contact us.
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